Privacy Policy

Last Updated: 14 November 2023

Introduction

Welcome to Alpha Omega Trenz Pty Ltd (“we,” “our,” or “us”). At alphaomegatrenz.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our website or services.

By using our website or services, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

We collect information that can be used to identify you (“Personal Information”). This includes but is not limited to:

  • Contact Information: Name, address, email address, and phone number.
  • Account Information: Username, password, and other credentials used to access our services.
  • Payment Information: Credit card details, billing address, and other payment-related details.

Non-Personal Information

We may also collect non-personal information that does not directly identify you, such as:

  • Usage Data: Information about how you use our website, products, and services.
  • Device Information: Device type, operating system, browser type, and IP address.

How We Use Your Information

We use your information for the following purposes:

  1. Provide and Personalize Services: To deliver our products and services, personalize your experience, and improve our offerings.
  2. Process Transactions: To process orders, payments, and other transactions related to our products and services.
  3. Communicate with You: To respond to inquiries, provide customer support, and send transactional emails.
  4. Marketing and Promotions: To send you promotional materials, updates, and newsletters. You can opt-out at any time.
  5. Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your preferences for these technologies in your browser settings.

Sharing Your Information

We do not sell, trade, or otherwise transfer your Personal Information to third parties without your consent, except as described in this Privacy Policy.

Your information may be shared with:

  • Service Providers: Third-party service providers who assist us in operating our website, conducting our business (e.g. logistics partners), or providing services to you.
  • Legal Requirements: In response to a subpoena, court order, or other legal process.

Your Rights

You have the right to:

  • Access your Personal Information.
  • Correct inaccuracies in your Personal Information.
  • Request the deletion of your Personal Information.

To exercise these rights or for any privacy-related concerns, contact us at support@alphaomegatrenz.com.

Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The date of the latest revision will be indicated at the top of the page.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at support@alphaomegatrenz.com.